Frequently Asked Questions - FAQs
Who are we?
We, Paxiful.com is an authorized and legitimate online store that work to provide its customer the medicines at an affordable rate without compromising the quality of the medicine. In addition to the main business objective, we also provide our users access to all the updated and medically reviewed information regarding all the medicines we sell.
How do we process?
Paxiful.com is an authorized dealer of all types of scheduled and FDA-approved drugs. We sell these medicines directly to our customers at a discounted price than market. Being engaged in direct business to customer business, we save a decent amount, using that money to improve and expand our business.
When and how can you place your order on this website?
You can place your order 24*7 by following these simple steps listed down here:
- Select the desired product
- Add the product to the cart
- Fill in all the necessary credentials
- Confirm your order
- Make payment
And it’s done.
What information do you require while ordering your medicine from our website?
We deal with scheduled and FDA-approved drugs; therefore, we need some basic information such as a valid ID, address proof, etc., to process your order. We keep this information confidential with us and ensure that it doesn’t get misused.
How much time do we need to deliver your parcel?
The approximate time we take to deliver your parcel is three to five working days (excluding the day you have made an order). If you wish, you can opt for express delivery of your medicine get overnight delivery of your medications, but you need to pay some extra bucks for that.
How can you track your order?
You can track your order by login the ID and password that we provide when you place your order.
What if you have received expired or damaged products?
Although we strive to provide our customers the best quality of medicine at an affordable rate, you can still request a refund or replacement within ten working days if you have received an expired or damaged product.
How can you pay us?
You can pay for your order using different payment modes. You can either pay digitally or pay when you receive your order (cash on delivery). But in the gloomy times of COVID-19, we request our customers to pay us digitally to encourage contactless transactions.
How can you contact the health consultant on our website?
In case of any medical emergency, you can call on the contact number given on the website, from where you can seek emergency medical assistance.
Is our website safe to use?
Yes, we are a legitimate online pharmacy store and an authorized dealer of all the controlled, scheduled, and FDA-approved drugs.
What to do if you don’t find an answer to questions in this FAQs section?
Although we have covered all the common questions regarding our website and placing an order, still, You can talk to our customer support executive in case of any confusion.